Stop Important Emails from Going to Spam

Missing emails? Contact form messages or client replies not showing up in your inbox? Here’s how to make sure emails from specific senders (like us!) don’t get flagged as spam by your email provider.

Follow these simple steps based on your email provider:

✅ General Rule for All Providers

Before diving into provider-specific instructions, make sure you:

  • Add the sender’s email to your contacts.

  • Mark any emails in spam as “Not Spam” or “Move to Inbox.”

  • Check spam/junk folders regularly in case something gets filtered by mistake.

📧 Gmail (Google Mail)

  1. Open Gmail and find any email from the sender (or wait until one arrives).

  2. Hover over the sender’s name or email address and click “Add to Contacts.”

  3. If the email went to spam, open it and click “Report not spam” at the top.

  4. (Optional but helpful) Create a filter:

    • Click the gear icon → See all settings.

    • Go to the Filters and Blocked Addresses tab → Create a new filter.

    • Enter the sender’s email in the “From” field → Click Create filter → Check Never send it to Spam → Save.

📧 Outlook, Hotmail, Live

  1. Right-click on the sender’s email in your inbox.

  2. Click Add to Outlook Contacts.

  3. To whitelist manually:

    • Go to Settings → View all Outlook settings.

    • Mail → Junk Email.

    • Under Safe Senders and Domains, click Add → Enter the email address → Click Save.

📧 Yahoo Mail

  1. Open a message from the sender.

  2. Click the More Options (three dots) icon.

  3. Select “Add Sender to Contacts”.

  4. If in spam, click “Not Spam” at the top of the message.

📧 Apple Mail (iPhone/iPad/Mac)

  1. Open the Mail app and tap the sender’s name or email.

  2. Tap “Add to Contacts” or “Create New Contact.”

  3. To mark as safe, move any message from spam/junk to your inbox.

📧 For Business/Custom Domains (e.g., [email protected])

If you’re using a custom domain email (like through Outlook 365, Zoho, or Google Workspace):

  • Whitelist the email in your email settings or spam filters.

  • Ask your IT provider to mark the sending domain as safe in the server or firewall rules.

  • Add SPF, DKIM, and DMARC records if you’re the sender, to improve deliverability.

🔄 Still Not Working?

  • Check if your email app or device has its own spam filter settings.

  • Add the sender’s domain (e.g., *@yourdomain.com) instead of just the individual address.

  • Contact your email provider or IT support for more advanced filtering.